GUS is Quebec’s largest network of damage restoration professionals, with the most complete array of services in the industry. Night or day, whatever the nature, scale, or impact of the loss, you can relay on GUS.
Our commitment
GUS professionals adhere to a strict code of ethics. Our commitment is based on integrity in our dealings with insurers, in our choice of only the best franchisees,
in our quick response time and in our respect for the insured and their possessions. We are fully committed to making your life easier.
Our services
GUS’s comprehensive, unequalled and readily available array of services is an integral part of your solution. Our Damage Response Centre operates around the clock so you’re never more than a toll-free call away. From the moment we take on your project until the insured’s life returns to normal, we are there, working to provide your client with top quality services - guaranteed!
Full GUS services in every sector:
- Residential
- Commercial
- Industrial
- Institutional
Just like before… but better
Regardless of the type or scope of damage, we constantly respond with our honed attention to detail.
From the moment we first contact victims of disaster or property damage, our speed, experience and discretion provide total peace of mind.
Our professional development program continually improves the performance of our franchisees as we reach for new heights in quality and service. The program is based on IICRC (Institute of Inspection, Cleaning and Restoration Certification) methods. Our finely tuned skills and cutting-edge technology help limit losses and protect your clients’ property.
- Restoration of damage caused by fire, soot, smoke, water, oil, vandalism, etc.
- Carpet and upholstery cleaning
- Decontamination of building structure and contents
- Dehumidification
- Odour neutralization and air purification
- Removal and storage of building contents
Saving your property
Our specialized equipment allows us to save many items which otherwise may have been lost such as clothing, curtains and other textiles.
- Odour elimination and antibacterial treatment
- Deodorization rooms
- Leather, suede and fur cleaning services
- Sporting goods cleaning
- Shoe cleaning and repair
- Storage
Speed, quality and cleanliness
Our franchisees have the expertise needed to produce exceptional work regardless of the type of damage and working conditions involved. Because our franchisees’ skills are certified by various professional organizations to which they belong, their work is guaranteed to meet the most stringent industry standards.
- Boarding up
- Restoration of damage caused by fire, soot, smoke, water, oil, vandalism, etc.
- Complete damage restoration services: structural,
- carpentry, electrical, plumbing, heating, painting, plastering, interior and exterior finishing, roofing, etc.
- Site securing and debris removal
- Computerized cost estimates
The optimal solution to minimize disruption
Our post-disaster experience is unequalled. All our drain and sewer service professionals are licensed by Quebec’s Régie du bâtiment. They have also attained specific licenses for excavation, earthwork, and drainage repairs.
Our state-of-the-art equipment and on-going training and education allow us to find the source of problems quickly while preventing peripheral damage beyond the initial loss.
- Pipe location and inspection by camera
- Foundation drain cleaning, repair, and replacement
- Foundation repair and sealing
- Iron ochre treatment
- Service hookup (water, sanitary, and storm sewers)
- Pipe thawing
Unparalleled expertise at your service
With a major franchisee specialized in engineering solutions for dehumidification, air sterilization and
temperature control, GUS can handle all your commercial, industrial and institutional damage restoration needs. When confronted with major water damage, our specialists work quickly to mitigate the impact of restoration work.
- Dehumidification by desiccation
- Temperature control (heating, air conditioning and temporary ventilation)
- Mould prevention
- Air testing and purification
- Energy generation
- Soundproof generator units
Keeping history safe from the elements
We can help preserve virtually any kind of document used by the insured (archival files, books, drawings,
photographs, X-rays, microfilms, audiocassettes, videos, or any other type of records), regardless of the damage involved. Our technicians are amongst the most qualified in North America. Their cutting-edge process makes it possible to improve the quality and quantity of restored documents and substantially reduces restoration time. In addition, our mobile drying service for unique or unusual circumstances enables us to provide personalized services and the ability to process documents on site.
- Technical consultation
- Emergency service
- Dehumidification
- by desiccation
- Freezer warehouse
- Freeze-drying
- Labelling
- and packaging
- Reproduction
The art of preserving value
When you need specialized services like these, you have to be able to trust your service providers completely. With over 17 years of experience, GUS has the most extensive expertise and the most highly
skilled professionals in the industry. Our professionals’ knowledge not only ensures that your clients receive a fair appraisal of their property and the damage it has sustained, but also that their works of art are restored professionally and with the utmost care. We offer complete cleaning and restoration services for
paintings, photographs, original engravings, works on paper, diplomas, sculptures and works on canvas.
- Technical and legal expertise
- Cost estimates
- Forgery detection
Just like home
A loss turns daily life upside down. Thanks to our temporary housing program, disaster victims can quickly resume their normal lives. Always ready to welcome people, our temporary lodging program provides all the conveniences of home. This innovative solution is available for periods ranging from a few days to several months—with no leases to sign.
- Fully furnished accommodations in prime locations to suit any needs
- Condominiums, houses, and mobile homes available
Use our expertise to your advantage!
GUS goes the extra mile in providing the most comprehensive lineup of professional services. Our local furniture dealers can supply insurers and insureds with a diverse line of home furnishing products including furniture, bedding, major appliances, and decorative accessories.
- Experienced consultants trained in the replacement of insured goods
- Onsite consultants
- Personal in-store assistance for claimants
- Fair and equitable replacements cost assessments
A new option to consider
Restoring computer and electronic systems is becoming ever more prevalent in the post-disaster landscape, both in the residential and commercial sectors. At GUS, we offer skilled technicians trained in the latest restoration and repair methods; who provide fast and professional service through careful handling of your customers’ possessions.
For computers, major appliances, high-end electronics, cameras and even computer network systems, our highly qualified technicians provide an alternative to the replacement of your valuable electronic equipment.
- Repairs, cleaning, and refurbishing
- Detailed computerized estimates
- Onsite pick-up and delivery
- Onsite operations
- Damage reduction and stabilization
Comfort without compromise
Too often neglected, duct cleaning is an important factor in the comfort and good health of building occupants. Proper inspection and cleaning is even more important after a loss, as ducts are often contaminated with dust, soot and other air-bourne contaminants. In addition to improving in-door air quality, duct cleaning reduces the risk of fires and improves the efficiency of your HVAC system.
GUS professionals utilize the most advanced equipment to carry-out inspections and cleaning services. Technicians must undergo ongoing professional development and training in order to remain on the cutting edge of this rapidly developing and changing industry.
- Furnace ducts (electric, oil, or wood)
- Heat pumps and air exchange systems
- Dryer outlets and bathroom fans cleaning and inspection
GUS believes the environment is a treasure to be protected for future generations. So when a major disaster occurs, we do what it takes to reestablish environmental equilibrium.
For decontamination work, GUS has signed a province-wide partnership agreement with Mission HGE, Quebec’s leading professional hydrology and environment services company.
Its mission is to provide cutting edge water and environmental engineering services and solutions to public and private organizations.
- Environmental engineering
- Hydrogeology
- Groundwater research
- Geophysical prospecting
- Vibration control
- Oil installation expertise
- Environmental management systems
- Environmental compliance audits
- Geotechnics
- Technical training
- Applications for certificates of authority
- Technical expertise
- Feasibility studies
- Bike paths, footpaths, multipurpose paths, etc.
Professionals first and foremost
Franchise licenses are only granted to individuals with proven track records in their community and with insurers. That means that GUS certifies the superior expertise of each of its members. Whether for residential, commercial, institutional or industrial sectors, GUS brings you the most qualified people backed by the most advanced and effective technology and equipment.
Damage Response Centre
The only one of its kind! Our Damage Response Centre operates around the clock. Based at our corporate
headquarters, members of our loss management team are dedicated to attending to your clients and assigning the right GUS professional for your needs. We always make sure that the deadline set out in our Chrono Plan is strictly adhered to.
(photo du siège social)
For insurers : the Chrono Plan*
From the moment you notify us of an emergency, one of our agents at the Damage Response Centre will assign a franchisee and contact the insured within 17 minutes or we’ll cover the cost of the emergency work. A one-of-a-kind promise in the industry!
- Call received at 1-800-361-0911
- An agent contacts your client within 17 minutes
- A GUS professional is onsite within 4 hours
Here are the steps taken:
Damage
The insured takes note of the damage and contacts you directly.
Contacting our Damage Response Centre
When you submit your emergency mandate to the GUS Damage Response Centre, simply dial one number : 1-800-361-0911, 24 hours a day, 7 days a week. Your mandate will immediately be assigned to a GUS professional nearby.
Contacting the insured
Once the mandate is received by our Damage Response Centre, an agent will assign one of our GUS franchisees to your case. He or she will contact your client directly in less than 17 minutes. During this telephone conversation, our agent will reassure your client, give recommendations and inform them of the next steps to be taken. This will enable us to gather the vital information required for quick and effective action.
The GUS professional managing the file will contact your client directly within an hour following our agent’s first phone call in order to plan a time to carry out the emergency work.
A response in under 4 hours**
Less than four hours after being assigned a mandate, our GUS professional is already at work at the scene of the damage. This rapid response helps to mitigate damage and, consequently, to limit related costs.
A report in under 8 hours**
In less than eight working hours following the receipt of your mandate, the GUS professional on the scene will contact your file manager. He or she will be immediately informed of the nature of the damage, its extent and the work that needs to be done. This report optimizes your knowledge of the file and simplifies its management.
* Some restrictions apply.
Available upon request from the GUS head office
Disaster Plan
To make certain you get the best possible service, GUS has developed a recovery plan for major disasters. We have over 15,000 pieces of disaster related equipment and 3000 Gus professionals ready to respond when needed, Our disaster plan also provides assistance to insurers by providing command centers at the site of disaster affected areas. These comfortable facilities offer insurers and their staff a safe and secure location to assist their clients. We also have technical measures in place to guarantee our head office and damage response call center will remain up and running in the event of a major power failure.
