If disaster strikes – What you need to know

  1. Before you do anything, make sure you and your family are safe.
  2. In case of damage, do what is necessary to limit the extent of the damage (see If disaster strikes – Do and don’t). 
  3. Call GUS. We’ll put you in touch with your insurance agent or broker. We have agreements with all major insurers and we adhere to their standards and policies. Please be ready to disclose any important details about the emergency as well as your insurance policy number.
  4. Once your case has been assigned to the GUS emergency response centre, a specialist will contact you to inform you when he or she will be arriving. At this point, you will have to provide details on the disaster. This information is crucial, because it lets us act as appropriately and effectively as possible. 
  5. Damage restoration professionals will go to your residence within a few hours to do what is required based on the type of disaster. They will inform you of the work they have done and the next steps (after consulting your insurer).
  6. That day (or the day after the disaster), a project manager will contact the claims adjuster assigned to your case to provide a summary of the situation and an estimate for the required drying, decontamination, demolition, or reconstruction work (as the case may be).
  7. In the following days, a technician will return to your residence to carry out humidity tests in the affected rooms, inform you of the results, and replace equipment as needed (e.g., fans, dehumidifiers).
  8. Once the affected rooms are dry (a few days after the emergency), a technician will come collect the equipment.
  9. Once we have received authorization for any required reconstruction work from your insurer, a project manager will contact you to set a start date and work schedule.


If disaster strikes – Do and don’t

No residence, business, or any other building is immune from a disaster. In case of damage, whether it’s water damage, a sewer backup, a fire and smoke damage, wind damage, oil spills, vandalism or any other event, you have to consider every possibility. To make sure you are prepared, GUS offers tips to help your react quickly and appropriately when disaster strikes until a GUS professional arrives. Taking these simple measures could help limit the extent of the damage to your property and its contents and help with the post-disaster cleaning process.

Note: Regardless of the type of disaster, you must always consider your safety and the safety of your family before taking any action.