Focus on prevention

As damage restoration professionals, we believe it is our responsibility to inform the public that it is important to act now to introduce good practices to prevent, or at least limit, the risk of a disaster. 

A host of small measures can make all the difference in avoiding common damage from things like broken water heaters, sewer backups, kitchen fires, etc. We have created a series of prevention tips for insureds. 

We suggest some simple tricks, most of which you can safely do yourself. We want insureds to be able to implement our tips in their homes or businesses on their own.

You can't predict the future, but you can lower the chances of a disaster.

Major losses

With its expertise and vast network of franchises, Groupe Urgence Sinistre handles many major cases requiring a large workforce and specialized equipment every single year.

Whether it's for plants, residential buildings, or office towers, we use the full force of our network to manage major damage caused by water, fire, smoke, or hazardous material spills.

A proven intervention protocol

Groupe Urgence Sinistre regularly updates its major loss intervention protocol to ensure we can intervene quickly and effectively and clients are taken care of immediately after a disaster. The staff at our claims management centre (CMC) is on call 24/7, and our operations directors are on site to ensure our clients' cases are closely tracked throughout the restoration project.

When it comes to major damage, our specialists can quickly mobilize teams and set up conditions to minimize impacts anywhere across the country.

Major projects

  • Caisse populaire Rivière-au-Renard
  • Hôpital Ste-Anne-des-Monts
  • Le Phénix – luxury condominiums
  • Musée de la civilisation, Quebec City
  • Valleyfield Cathedral
  • National Bank Tower - Montreal
  • Laval University
  • Sherbrooke floods
  • Air Transat Tower - Montreal
  • Rimouski auditorium
  • Mont-Laurier tornado

A unique damage response centre

At GUS, we can attest firsthand that disasters can happen at any time and without warning. That's why we set up our own claims management centre, open 24 hours a day, 7 days a week. Last year alone, we handled over 35,000 interventions for insurance companies.

Specialized damage restoration staff

Our claims management centre is composed of individuals trained to respond to emergencies. They can effectively handle the cases assigned to them and deal with your clients diligently and professionally.

Proven information technology

We believe IT tools are essential to providing quality communication, documenting our claim files, and keeping our teams efficient. We use all the means at our disposal to make sure we have the best infrastructure and software available on the market.

GUS has its own IT systems and servers, allowing us to operate 24/7. In the event of a disaster or power outage at our head office, a business continuity plan is implemented, and our system remains operational thanks to anticipatory measures.

The tools available to GUS franchises include access to the GUSzone portal, a Web platform synchronized with the head office's central system. That means our franchises are up-to-date on the latest insurance industry news and standards and have access to their forms and case files. GUSzone is available on all types of stationary and mobile platforms to ensure our teams are as effective as possible and information can be shared in real time.

Business continuity plan

The Groupe Urgence Sinistre business continuity plan (BCP) was introduced to handle crises that could hinder or interrupt business activities. In the event of a major disaster, our BCP lets us maintain the services essential to your business's operation (e.g., the claims management centre), take over the technological infrastructure and IT systems supporting essential services, and have a logistics plan for the support team.

Chrono -plan

The Chrono Plan

Under 17 minutes or it’s free*

The Chrono Plan is an exclusive Groupe Urgence Sinistre program that offers insurers the guarantee that their clients will be contacted as quickly as possible. As soon as your emergency case is reported, one of our agents assigns a GUS franchise and contacts your client directly in under 17 minutes...or it’s free*.

About the Chrono Plan


Everyone knows that a fast reaction time means less damage and lower costs. Our promise to contact your insured with 17 minutes* is a great solution for you and your client.

Peace of mind

Groupe Urgence Sinistre and its franchises take care of everything for you. In no time, your client is reassured and management is simplified. You get peace of mind.


The Chrono Plan is more than a guaranteed response time of under 17 minutes*. It is the promise of quick, effective intervention by Quebec's top professionals. We are the biggest network of damage restoration professionals. We are your partner every single day, and our commitment also includes easy and courteous business relations.


Our Chrono Plan is yet another part of our desire to offer a comprehensive and completely reassuring solution.

* Conditions

  • The Chrono Plan applies only to emergency work.
  • The 17-minute response time guarantee corresponds to the time between the end of transmission of the case by the insurer (by phone or fax) and the phone call from a GUS professional to the insured.
  • Cases must be transmitted by phone directly to our claims management centre at 1-800-361-0911 or by fax at 1-888-839-3321.
  • Cases transmitted by email or a software program like Symbility, Xactimate, or Smart are not eligible for this program.
  • All cases stemming from a natural disaster are excluded from our commitment.


Simple and efficient management of your files

The Aleve forms used by GUS franchises are working tools that let you quickly see the extent of the damages and the estimated budget for the work required—allowing you to make informed decisions in little time.

This series of comprehensive and detailed forms also provides clear and accurate information on what steps will be taken, the required timeframe, and the equipment our franchises will use.


The best practices are at your disposal

GUS franchises undergo intense, ongoing training to be able to apply the best work methods, for a quicker, more effective response.

GUS organizes biannual provincial meetings during which a variety of workshops and conferences are hosted by trainers with experience in disaster cleanup, drains and sewers, crisis management, and other topics. In addition, throughout the year, our franchises receive technical training provide by private facilities specialized in disaster cleanup.

GUS advocates sharing knowledge and best business practices between all franchises. This approach to learning brings to light the best and most innovative management and work techniques used by some franchises so they can be applied throughout our network, for the greater good of disaster victims.

All across Quebec

GUS Group is Quebec’s largest post-disaster restoration company¾and that’s no accident. We have over 225 franchises and 3,000 employees in every region of the province, from the Outaouais to the Magdalen Islands. That’s a claim no other company can touch.

What does that mean for you? That no matter what happened and where, our teams can move in swiftly to help your clients, limit the damage, and complete emergency work. And it doesn’t stop there: our state-of-the-art centralized IT system harnesses the power of mobility so our teams can do even more to keep you satisfied.