What to do in case of a fire?

Stay out of danger

Being the victim of a fire is always extremely hard, especially when the lives of our loved ones and ours have been threatened. The first steps are always to call the fire department and make sure everyone is safe. However, what follows this first step is often unknown.

What to do next? Where to start? We're here to help you out.

Once the fire has been maintained

Short guide to post-fire safety measures

What to do

What not to do

  • Always wait for permission from the fire department before returning to the scene. Soot and water fumes as well as smoke can be harmful to your health.
  • Limit your movements around the house to prevent soot particles from getting into upholstered furniture and rugs
  • If it is a minor fire, open the windows in order to air out the concerned rooms.
  • Make a summary list of goods damaged by the fire, smoke or soot.
  • If possible and if you can safely do so, take photos of the damages.
  • Call GUS. Our role is to accompany you by putting you in touch with your insurer so that you can send them the necessary information, in addition to providing you with specialized post disaster services.
  • Go inside your home without authorization from the fire department.
  • Try to wash the walls or other painted surfaces without talking to a professional.
  • Try to wash the rugs and upholstered furniture without consulting a professional.
  • Clean electric appliances, televisions, radios or other appliances that were in contact or close to the heat source, water, fire or before cleaning soot stains without consulting an authorized service centre.
  • Consume canned or packaged foods or beverages that were near the source of fire, smoke and water, as they could be contaminated.
  • Use light fixtures or fans installed on soiled ceilings.
  • Take your clothes to a cleaner who does not know about the damage, because improper cleaning could permanently encrust smoke odors.
  • Wash rugs, textiles, or walls yourself.

We are here for you

A disaster generates many questions, emotions and actions to be taken. Don't hesitate to take a moment to calm down so that you can make informed decisions. Contact GUS and above all, stay out of danger. We are here to support you every step of the way.